12 Elements That Make Great Service Possible

There are 12 elements that make great service possible. None of which have ever been taught in school.

1. Establishing and maintaining a positive attitude;

2. Establishing and achieving goals;

3. Understanding yourself, your co-workers and your customer;

4. Having pride in yourself, your company and what you do;

5. Taking responsibility for your actions, what happens to you, and the
success of your company;

6. Listening with the intent to understand;

7. Communicating to be understood;

8. Embracing change as a natural progression of things and of life;

9. Establishing, building and maintaining relationships;

10. Gaining the ability to make effective decisions (which means taking risks);

11. Learning to serve others in a memorable way, and,

12. Working as a team to make everyone more productive.

In order to serve—you must be prepared to serve. How important are each of these subjects in your success? Have you ever taken a course in any of these subjects?



Jeffrey Gitomer

Author of The Sales Bible, Knock Your Socks Off Selling and Customer Satisfaction is Worthless Customer Loyalty is Priceless